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Shipping & Returns

Delivery information

Shipping costs and time will depend on the destination. Please see shipping rates below for more information. Please note that we are unable to deliver to P.O. boxes or military bases.

Please note that due to the high risk of fraudulent payments over the internet, we reserve the right to refuse to ship any order and refund the money directly back to you.

Custom fees

Please note that all duties, customs clearance charges and taxes are to be strictly paid by the recipient. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information and estimated costs.

Destination Shipping rate (£) Shipping rate (€) Shipping rate ($) Shipping time
UK £1.50 - - 2-3 working days
Europe £3.75 €4.50 $4.88 5-7 working days
US £4.23 €5.08 $5.50 5-7 working days
Australia £4.99 €5.99 $6.49 7-10 working days
Rest of the world £4.99 €5.99 $6.49 7-10 working days

Returns Policy

Although we of course hope you will love your Loella products, we do accepts returns and exchanges if you changed your mind within 14 days of receipt. Please note that we strictly accept only unused products in their original packaging.

Unfortunately we cannot reimburse the cost of return postage on unwanted items. Please return items using a recorded mail service as it is out of our control if the products don't make it back to us safely.

Organising a return

You can organise your return by emailing us at hello@loellacosmetics.com within 14 days of receipt. Please include your order number and your reason for return in the email. We will respond with further information on the returns process. Please allow 10 - 14 working days for us to process your refund, though please be advised that it may take between 3 - 5 working days for any refunds to appear on your banking statement.

Refunds will be send back through the same method you used to make the payment.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly by one customer.

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